Contribution by Prof. Dr. Holger Günzel (HM)
The latest online learning lab workshop LUC (“Let us chat”) by almost 40 students of the Munich University of Applied Sciences initially carried out and thus implemented some interesting ideas.
Chatbots are ubiquitous: chatbots provide information, answer customer queries or take over the acceptance of repairs. The chatbot as a dialogue system for text input and output, allows the interaction of user and IT system in as natural language as possible and automates recurring conversations.
At the end of the winter semester 2020/2021, the latest online learning lab workshop LUC was carried out by almost 40 students of the Munich University of Applied Sciences with the construction of a “GreenovationBot” – from ideation, through installation to implementation and deployment. In the process, the participants use rule-based, but also text-based methods.
The chatbot software “Botpress Server” is used in a cloud environment. At the end of the module, the students were once again allowed to demonstrate their knowledge in an agile setting. The result was five chatbot ideas such as the infobot for the Scrumguide “SimpleScrum”, the acquisition bot “CIL-ly” for the Co-Innovation Lab or the retro-bot “Reto”.